FOCUS ON YOUR JOURNEY
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Estimated Delivery:Sep 16 - Sep 20
FOCUS ON YOUR JOURNEY
Shipping & Return Policy
Shipping Policy
We carefully pack and inspect every product before dispatch to ensure it reaches you safely and in excellent condition. Orders are shipped to the address provided by the customer at the time of placing the order.
Damaged Product Policy
If your product is received damaged or defective, please contact us within 36 hours of delivery. To process your request, you may be required to provide clear photographs or a video of the damaged product and its packaging.
Refund or Replacement
If the product is confirmed to have been damaged during transit or is received in a defective condition, we will provide either:
- A replacement/exchange of the product, subject to availability, or
- A full refund if a replacement
Products damaged due to improper handling, misuse, or after delivery are not eligible for a refund or exchange.
Important Note
Please ensure that you check the product carefully upon delivery and report any damage within the specified time period. Requests submitted after the applicable time limit may not be accepted.
FAQs
What payment methods do you accept?
We offer a variety of payment options for your convenience, including credit/debit cards, UPI, Google Pay, Paytm, and bank transfers.
What is your return and exchange policy?
Our return and exchange policy varies based on the type of jewellery:
: Eligible for exchange within a specified period.
: Generally non-returnable and non-exchangeable. Please refer to our detailed policy on our website for more information.
How can I track my order?
Once your order is shipped, you will receive a tracking number along with a link to track your shipment. You can also check the status by logging into your account on our website.
Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping charges and delivery times may vary based on the destination. Please contact our customer support for specific details regarding your location.
